Terms & Conditions


By placing an order and confirming payment on the website of GBSouvenirs (The Souvenir Shop, Stratford-upon-Avon) you agree to contract with us in accordance with the following terms and conditions of sale.

·          Goods and Services

GBSouvenirs warrants that all goods promoted for sale on this website are of satisfactory quality. Specifications on this website of the goods to be sold are not intended to be binding and are intended only to give a general description of the goods. In all other respects and to the maximum extent permissible, GBS makes no other warranties or promises about the goods, and any implied warranties are excluded.

·          Ordering

By clicking the ‘Purchase’ button on the confirmation of purchase you agree these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall initially confirm each order by e-mail. While your card may be debited before the contract is formed, if the order is ultimately rejected, a full refund will be made immediately.

·          Payment

Payment may be made by any of the methods indicated on our website. GBS does not offer any credit facilities, so we will not deliver goods to you if you do not pay for your order in full at the time of ordering.

·          Delivery

Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and GBS shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery to the specified delivery address.

·          Returns

GBS wants you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order GBS will refund the value of the goods supplied provided that they, together with the original invoice are returned to GBS in perfect condition to the address specified on the invoice, within 30 days of delivery. Returned goods should be sent recorded delivery. GBS will repay you the value of the goods (excluding delivery costs) within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.

·          Damaged Goods or incorrect deliveries

Our warranty contained in ‘Goods and Services’ above is subject to the following conditions: a) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; b) any claim by you in respect of any shortages and/or defects in the goods must be notified by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice number; failure to so notify us will deem you to have accepted the goods. In some cases GBS may require you to return the defective goods to GBS at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify GBS accordingly, GBS shall have no liability for any defects and you shall be bound to pay for the goods.

·          Limitation of Liability

The limit of our liability to you is the making up of any shortfall, replacement, refund of the price of the goods and in the case of defective goods, refunding the delivery costs, as provided for in the terms on ‘Returns’ and ‘Damaged goods or incorrect deliveries’. We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions.

·          Choice of Law and Jurisdiction

These terms shall be governed by and construed in accordance with English Law and agree to submit to the non-exclusive jurisdiction of the English courts.




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